Welcome to our official April Newsletter – in May. April is a short month for Thais as we’re celebrating the traditional Thai New Year “Songkran”, combined a few more public holidays prior and after Songkran. We decided to extend April into May, just to make sure our newsletter still arrives on time.
In this edition of our newsletter, we want to follow up on the story we have started in the February newsletter and provide you with more insights about our mobiWATCH solution and how we can further streamline pre-boarding procedures using mobiCREW.
With mobiWATCH we want to answer the question “what is the right size for useful productivity tools” and introduce useful innovation that help cabin crews to do their job. During the last months you have seen airlines talking about using virtual reality or augmented reality showing videos of cabin crew staff trying to navigate through narrow alleys wearing these oversized headsets. While it for sure got them a lot of attention, we all have to agree, that devices like that are neither practical nor would they make passengers and cabin crews feel comfortable.
The advantage of mobiWATCH is in its size, maintainability, weight and the fact, that you never forget it at the galley. It just sits nicely at your arm wrist and offers instant access to important information about the passengers on board. “Oh, I forgot to carry my tablet” should not be a common Oops when interacting with passengers.
It took us quite a while to get the design and information content right. Efficiency and usability are key factors deciding if cabin crews accept new devices. If they are not helpful, they don’t use them. With the mobiWATCH solution we can ensure, that we offer a solution that complements our mobiCREW and mobiPAX mobile apps. mobiWATCH is not just a gadget to gain attention, but a real productivity tool for providing professional on-board service.
Travel Document Verifcation
Nowadays most passengers spend more time at the airport waiting to get onto the plane than they are actually flying. One of the many reasons is the document verification process – a process which most airlines started to introduce during the covid pandemic – to make sure all passengers are vaccinated, have their covid-tests and are in possession of additional entry documents. Our CEO used to fly back from Europe mid of March and ground staff had to verify multiple paper documents for each single staff. After a successful verification, the staff stamped the paper boarding-pass. So much for mobile check-in, right? With all the documents verified, there was not even an audit-trail, and they didn’t know what percentage of the passengers completed the process and how many are ready for boarding. Welcome to the digital airport experience – or not?
mobiCREW always supported mobile boarding-pass scanning. Thus, we decided to enhance the possibility of being able to scan other documents such as passports, visas, covid certificates and other health documents. Documents scanned are automatically referenced to the passenger information and a full audit-trail is available in real-time. The dynamic setup allows airlines to define the documents that need to be checked – based on travel destination.
During boarding, the system can then alert when a passenger with an incomplete set of verified documents tries to board the plane. Sounds much easier than using the paper-based approach, but less fun, remember in kindergarten when we carved potato stamps?
Piyapak Sinbuathong (Mink)
Marketing and Sales Manager